Access 

To do our job we do of course need easy access to your cellar and bar. We have had instances in the past when customers have forgotten we are coming or staff have mislaid keys. If we attend site and are unable to gain access at the agreed time we will endeavour to return as soon as possible to complete your line clean. However, we reserve the right to charge a £50 fee for the aborted visit. 

Inhibitors 

Our inhibitors are fitted to your beer lines in the cellar and assist in achieving a 3 weekly cleaning cycle. They are provided on loan as part of the service fee but remain the property of AMBA Tap Ltd at all times. They do cost us quite a lot of money so if we find that any are missing from your site at any time we will have to charge £15 each for their replacement. Top tip – if you know you are having a cellar refit, please let us know before it happens as cellar technicians work quickly and dispose of old lines (and therefore our inhibitors) as soon as they start a new job! We will be happy to call in, remove inhibitors before the cellar refit and then return to refit our inhibitors once the cellar refit has been completed – at no cost or disruption to you. 

Payment 

We will agree with you, before our first chargeable visit, how and when our invoice can be paid. All our invoices will state a payment due date. If payment is not made by the due date , we utilise the late payment legislation which allows us to add £40 to any overdue invoices. The AMBA Tap Ltd service fee is subject to an annual CPI (Consumer Price Index) increase applicable from the 1st April each year.

Issues & Callout 

We do not anticipate any issues with your lines going forward in relation to line cleanliness. Occasionally though, issues do occur (generally related to temperature control or gas pressures). In any such situation please let us know and we will do everything we can to assist via telephone support during office hours. Should the customer require a visit outside of the usual scheduled clean, then a callout charge of £75 per hour will be charged (or part thereof). Any other change from the customer to the agreed service date must be made at least 24 hours prior to service. All disputes and discrepancies must be placed within 7 days of the date of service 

Notice period 

We hope we will be saving you money for a long time to come. We always try to visit at the same time on the same day every 3 weeks and reserve the next slot for you after each visit so, if you decide to cancel our service at any time, please provide at least 3 weeks’ notice (email is best) to avoid a charge being raised.